Archive for the ‘xoserve’ Category


Monday, April 5th, 2010


Who are xoserve?

Xoserve was founded on 1st May 2005 and is jointly owned by the five major gas distribution Network companies and National Grid’s gas transmission business. Xoserve is an integral part of the restructured gas distribution market in the UK and provides one consistent service point for the gas Shipper companies.

What is the their role?

Xoserve manages all the information relating to the 22 million gas supply points in Britain, domestic, industrial and commercial. This is known as Supply Point Administration, and the information is used to facilitate the transfer processes which enable gas supply competition to operate effectively in the UK.

Xoserve’s Customer Service Centre deals with queries from, and provides information to the major gas Networks’ customers, the gas shippers. This is known as the Data Centre, and it provides information via telephone and email.

When would I need to contact xoserve?

Xoserve provides an M Number enquiry line service for end gas consumers. This enables consumers to call a dedicated phone number to establish what the M Number (the unique identifier) is for their gas supply point and also the identity of the current registered gas supplier at their premises.

Xoserve does not do:

  • Gas Metering (new fixes, exchanges or removals)
  • Metering Readings
  • Gas Connections
  • Electricity
  • How do I contact them?

    Domestic customers wishing to know their current gas supplier should contact Gas Consumer M number helpline on: 0870 608 1524.Commercial customers wishing to know their current gas supplier should contact xoserve on: 0845 601 3049.

    To report a gas escape or gas safety issues call National Gas Service Emergency Line on: 0800 111 999.